Refund and Returns Policy

At Eloria we want every customer to feel confident when shopping for perfumes accessories pajamas and lifestyle products. We carefully prepare each order and aim to deliver items in excellent condition. This Refund and Returns Policy explains when returns exchanges or refunds may be accepted and how customers can request support.

Return Eligibility

Customers may request a return within the return period stated on our website after receiving their order. To be eligible for a return the product must be unused unworn undamaged and returned in its original packaging with all tags labels and accessories included. Proof of purchase or order confirmation may also be required.

Perfume Returns

For hygiene safety and product quality reasons perfumes can only be returned if they are unopened unused and still sealed in their original packaging. Perfumes that have been opened sprayed tested or used cannot normally be accepted for return unless the product arrived damaged defective or incorrect.

Pajamas and Clothing Returns

Pajamas must be returned in their original condition without signs of wear washing stains perfume marks or damage. All original tags must remain attached. For hygiene reasons items that appear worn used or altered may not qualify for return or exchange.

Accessories Returns

Accessories may be returned if they remain unused and in their original condition and packaging. Certain personal use items may not be eligible for return where hygiene restrictions apply.

Damaged or Incorrect Orders

If you receive a damaged defective or incorrect product please contact Eloria as soon as possible after delivery. Customers may be asked to provide clear photos or videos showing the product and packaging so our team can review the issue and arrange the appropriate solution.

Refund Process

Once a returned item is received it will be inspected to confirm that it meets our return conditions. Approved refunds will be processed using the original payment method where possible. Processing times may vary depending on the payment provider or financial institution.

Shipping Charges

Original delivery charges are generally non refundable unless the return is caused by an error from Eloria or the product was damaged or incorrect. Return shipping costs may be the responsibility of the customer unless otherwise agreed.

Final Sale Items

Products marked as final sale clearance or non returnable cannot normally be returned or exchanged unless they arrive damaged or incorrect.

Contact Eloria

If you have questions about a return exchange or refund please contact our customer support team with your order details. We will review your request and assist you according to this policy.